Meet Jesper Bjerregård, one of the DCIM Experts of November 2014. Find out what got him into the DCIM world, what he does in his spare time, and why he is a top user.
Q: What makes you a top user?
A: I believe the main reason is my experience with the products. In my professional career, I have always worked with customer support, the last 9 years for Schneider Electric. It gives me satisfaction to help both internal users and customers, most especially our customers.
Q: What do you think is most valuable about the DCIM Support Community?
A: The DCIM support community lets us share information faster and to a wider audience. We no longer have to wait for the next release to update our documentation or recommendations. Information can be updated on the fly.
Q: How do you think online customer support is different from offline forms of support?
A: The traditional offline support to a customer is one-to-one over mail or phone. This might be necessary in some cases, but we often see that customers are experiencing the same issues. The online customer support lets us share information with more people, so more people can benefit from the same answer.
Q: What got you into the DCIM world?
A: I started in Schneider Electric as a platform engineer, focusing on customer support. As the products evolved, my role changed to installing and configuring the DCIM software and teaching customers and internal users. Later, as the customer base grew, I worked on creating the install and configuration services for the DCIM products. I currently work for the product management team where I have different functions. I help the service team developing new services, work with Level 4 customer support, and help the training team as a subject matter expert.
The great thing about the DCIM world is it is always evolving. There are always new things to learn.
Q: What do you do when you're not at work? Any hobbies?
A: I run a couple of times a week, often with my colleagues at work. I find running is a great way to clear my mind after a busy day. I have recently taken up sailing - with almost no prior experience. I started a course this summer at the local sailing club. This winter I am attending a navigation course. Hopefully I will be able to sail my own sailboat at the end of next summer.
Jesper Bjerregård is a Program Manager for Software Services. He is a technical advisor to the service team when new install and configuration services are created.
He also answers support questions from internal and external customers in the DCIM support community.