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Slow server/client connection

If the connection between the StruxureWare Data Center Operation server and client is slow, add an exception in the connection options for the StruxureWare Data Center Operation IP address.

The StruxureWare Data Center Operation client uses the proxy settings from the operating system. If you are running on Windows, you can configure the settings through the Internet Explorer connection options.

  1. In Internet Explorer, select Tools>Internet Options.
  2. Select the Connections tab.
  3. Click LAN settings.
  4. In Proxy server, select Use a proxy server for your LAN.
  5. Click Advanced.
  6. In Exceptions, add your exceptions separated by semi-colon.

Scaling client memory allocation for large solutions

Working with large solutions/rooms with many racks/assets, the client might run out of memory (java heap space error).
To increase the amount of assets that can be loaded at the same time in the client, you can modify the configuration ini file.

  1. Browse to C:\Program Files (x86)\<Operation version, e.g. StruxureWare Data Center Operation 7.5>\application
  2. Open the StruxureWare Data Center Operation.ini file in a text editor, such as Notepad++.
  3. Edit the line
    -Xmx768M corresponding to an average of 1200 racks to
    -Xmx1500M which should double the memory (2400 racks)

There is an upper limit to how much memory could be allocated with the -Xmx parameter and in some cases, you will not be able to launch the client. In that case, decrease the value again.

3D showing only white  surface

If switching to 3D mode only shows a white surface and the client log file shows the following ERROR, 

you can adjust your Windows client PC settings as illustrated in the screenshot, using the control panel.

 

 

 

 

Advanced server debugging

If you experience serious performance issues on the Data Center Operation server, you may be asked to open the server debugging page in Webmin.
This page includes advanced information about the health of the server to help troubleshoot the issues.
When you use the StruxureWare DC Operation>Download Log Files option, the system includes the data from the Debug page in the log. But first, you must open the Debug page.

  1. Log on to Webmin using the user credentials created during the installation.
  2. In the left menu, select StruxureWare DC Operation>Debug.
  3. Click Show to generate memory graphs and debug data that can be used when troubleshooting together with our support team.

    If you are running a cluster setup, you must generate the debug data on all nodes.

 

See also

System Requirements

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