We want to get you the best help possible as fast as possible. If you'd like that too, then you can help us a great deal by letting us know a little about who we are talking to.
To add more information on your profile:
- Click your profile picture in the upper right corner and select Profile.
- Click EDIT PROFILE and enter your personal details.
The information in the PERSONAL box will be visible for all community members. A title, an name, and a profile picture can be really nice and useful to have, when you are trying to help somebody.
Filling out information about your company is safe and will help us help you quicker. Only internal Schneider Electric support staff will be able to see the information in the COMPANY box.
We're looking forward to getting to know you better. And please don't hesitate to ask if you have any questions or comments regarding this.
All the best,
The DCIM Support Team
This year we hit the 2,000 members and 1,000 questions asked mark. It was also the year of superheroes and new features such as Add my device, Feature requests, and Share a tip. Take a look back with us.
Time to first answer:
In January 2015 the average time to first answer was 22 hours. In December it's 8 hours! This is a number that you have great influence on. Let’s make it even better in 2016!
Since the beginning of the year 1,110 people have joined the community. This means that you have the knowledge of more than 2,400 people right at your fingertips.
Most viewed questions
Super Users 2015
All our users are awesome. No, stop it. No, you are. No, you! Anyway, sometimes one stands out a bit and we would like to honour that person here. In our community we have DCIM users, Schneider Electric partners, and Schneider Electric employees. The super users of 2015 are:
- DCIM user: Wyatt Schleider for getting most upvotes on his answers
- Partner: Rana Ajmal for being expert of the week in November
- Schneider employee: Cory McDonald for going from 400 to 800+ points in just three months
Questions per topic
In 2015 more than 1,200 questions have been asked and answered.677 questions were on DCO
476 questions were on DCE
136 questions were on NetBotz
Keep asking and answering. We're in this together!
Expert of the year
Thank you for all of your great work, Steve. You rock our socks off!
On Friday December 4 we released v2.3 (codename: Gunray).
The primary new feature we want to highlight is 'Add My Device' which is available from the top menu.
About Add My Device
StruxureWare for Data Centers supports tens of thousands of pieces of data center equipment across the Expert and Operation software. We are constantly working to grow our library of devices that we can model and monitor.
If a piece of equipment is missing, you can use this feature to request it and follow the progress on your profile page.
This feature is in beta: You can request support for devices that are not currently supported in StruxureWare Data Center Expert and/or StruxureWare Data Center Operation and see the progress of all devices requested since launch (4 December 2015). We have not yet added the full device library of everything that is supported in the software.
To get access to this feature you must be logged in and have at least one product associated to your DCIM Support Community profile.
Other items in this release
- Attach files to feature requests
- Log-files auto-hide when uploaded
And don't hesitate to let us know if something can be improved or if you have ideas for new features.
DCIM Support Community Team